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Spoff_MFC Posted on 1/10 13:33
Statutory Rights - Refunds/Exchanges

What are my statutory rights when it comes to refunds/exchanges?

I returned some shoes bought as a present and asked for a re-fund and was told company policy is exchange or credit notes only.

I wanted my money back, there was a sign saying the above but aso seaid statutory rights were not affected for refunds.

I asked what my staturory rights were and was told they didn't know. Fortunaly on this occasion I was able to just get something else and exchange the goods.

But where do I stand if this happens in the future?

Boro_HP Posted on 1/10 13:42
re: Statutory Rights - Refunds/Exchanges

Statutory rights only mean that when a salesman sells you something it has to be: as described, fit for purpose, and of a satisfactory quality.

If you are just returning shoes that are unwanted presents, the retailer is under no obligation to offer you anything, they do so out of the goodness of their hearts, or more likely just to foster a notion of good customer service. Even if you bought shoes that were too small you don't have any rights. If you had a chance to examine the goods before purchase and failed to spot a fault it is not within your statutory rights to complain.



--- Post edited by Boro_HP on 1/10 13:55 ---

Spoff_MFC Posted on 1/10 13:53
re: Statutory Rights - Refunds/Exchanges

Cheers, I can accept that.

sheriff_john_burnell Posted on 1/10 13:59
re: Statutory Rights - Refunds/Exchanges

Statutory rights only mean that when a salesman sells you something it has to be: as described, fit for purpose, and of a satisfactory quality.

I hope David Moyes doesn't know this.