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PinkPonce Posted on 15/04/2008 15:27
Letter of complaint to BMI

1st draft, bit of a rush job, but i do love a good letter...

RE: Durham Tees Valley Flight: BD338, Friday 11th April 2008: Gold diamond club Membership No. 1*******.

My reason for writing with regards to the above service from London Heathrow to Durham Tees Valley which was cancelled at 16:40pm on Friday, a mere 20 minutes before the scheduled departure time, and my subsequent journey via Leeds Bradford Airport.

As you will know from your own records, the Summer scheduled BD338 (Airbus) flight has never been the most reliable, despite your claims to be the most punctual airline out of LHR. Pushing back to vacate the gate and sitting on the runway for the best part of an hour each week is not my idea of punctuality (in the same way as turning up for work for an 8am start, yet sitting in the canteen for an hour before logging on isn’t).

In saying that, the winter timetable BD338 Embrayer service has, on the whole, been very reliable so, credit where credit is due.

Anyway, I will get to the point and start with Friday. Being based at LHR - which was surrounded with clear blue skies, sunshine and extremely mild temperatures (apart from the small shower we had about 11am) – I was at Terminal One quite early. I was told there were no delays to my service. Upon entering the upstairs section of the Diamond Lounge, the first thing to hit me (after the heat due to the basking sunshine coming through the windows) was some slight delays to a number of flights. Incidentally, these were not represented on the flight status boards within the Gate 8 departures lounge. I’m not sure what these means really, although It is great to see the perks that my £300 plus tickets guarantee me.

Had I been told at this early stage that my flight had been cancelled, I could have claimed my refund, made alternative arrangements, and travelled to Darlington via train within three and a half hours, arriving at my destination at approximately 6pm. Instead, as there was only a 55 minute delay displayed, and a revised departure time of 17:55 (Sorry, a revised Push Back time of 17:55) from Gate 8A, it made sense to accept the delay rather than the physical hardship of trailing across London on a Friday afternoon.

Anyway, lets get back to the detail and at 16:00 there was an announcement within the lounge that there was a slight “Technical Fault” to the aircraft on the Edinburgh service and that a further announcement would be made in 20 minutes. At 16:35 BMI had remarkably located a “new” aircraft and will commence boarding the Edinburgh Flight from the same Gate indicated against the Leeds Bradford Flight on the screen. Cue lots of Anxious commuters from Leeds within the lounge as they thought their flight had been pulled.

At that, there was a call within the lounge that passengers wishing to travel on the BD338 service – My flight to MME - should return to the front desk as this flight had been cancelled – We would now be diverted to Leeds Bradford. Co-incidentally at that exact moment, the arriving aircraft which would have served my flight (and was delayed, hence the original 55 minute delay to the BD338) arrived at Gate 8 Door A!

Needless to say, the Leeds Bradford flight screen information updated and announced Gate 8 Door A as the departure gate.

If you are still with me at this stage, I am sure you can appreciate what I am getting at:

• Edinburgh aircraft had a technical fault and was out of operation.
• MME Flight cancelled due to “technical problems” on the Edinburgh Flight.
• LBA aircraft transferred to the Edinburgh Services and the aircraft originally planned for the cancelled MME service (remember – Gate 8A) was assigned to the LBA flight.

One further point of note is that in the 2 weeks since the timetables changed, it is the second time it has happened – this was confirmed, not just, by passengers who had the misfortune of being on both “flights” but, more importantly, members of BMI staff.

Because of the severe inconvenience that was caused, and the extremely short notice given, it left me with no other option but to sit tight and wait for the flight – refer to my earlier point regarding alternative transport.

Eventually, at 6:33pm the Leeds Bradford Flight departed from the northern runway. Although I can’t really blame you or your staff for seating me next to the drunken lady and snoring gentleman, I am sure – or would hope - that your pilot or 1st officer has landed aircraft previously and thus understands the speed needed on approach rather than proceeding to do what can only be described as an emergency stop about 100ft off the ground and aborting the landing. He obviously blamed Air Traffic Control, although for a moment I thought he was going to blame the thick snow that fell in the area in December, as isn’t it always the weathers fault?

So, if only to reduce my carbon footprint and do my bit for the environment in saving paper, I’ll cut a long story short. A cancellation, a long delay, an aborted landing, AND a tedious coach journey later, I arrived back at Durham Tees Valley at 21:25pm. Not bad considering my scheduled arrival time was 18:15pm – a three hour, ten minute delay. Its just a shame I didn’t choose British Airways out of T5.

Although I’m generally not one to complain, I felt urged to do so on this occasion. As you would probably expect I am well aware of my air passenger rights and that in the event of a flight cancellation “You should be offered a refund of your ticket, along with a free flight back to your initial point of departure, or alternative transport to your final destination”

As the reason for this cancellation was also within your (the airlines) control and not down to force majeure, “it must pay compensation” and “Compensation for cancellations must be paid within seven days”

Another disappointment is the airlines failure to provide all affected passengers with copies of the air passenger rights in the event of any cancellation. Not everyone suffering the cancellation and additional expense upon the late arrival to Durham will be aware, but I suppose that is the aim.

It is a shame that you have pulled the Embrayer service for the summer, as the sole reason for the good performance over the winter was down to the fact that the smaller plane couldn’t be “pulled” in order to serve another route – which is clearly happening now we are using the Airbus.! I only hope that this doesn’t become a regular occurrence over my remaining booked flights, as the east coast mainline has never looked so attractive.

I attach an Air Passengers Rights EU Complain Form, and trust you will take the above into consideration. I look forward to receiving your response at the earliest convenience.

Critical_Bill Posted on 15/04/2008 15:29
Letter of complaint to BMI

Haven't really read it, but 'kind regards' is hardly an appropriate sign-off for a letter of complaint.

Towell Posted on 15/04/2008 15:29
Letter of complaint to BMI

You may love a good letter, but you obviously don't know how to write one.

one-two-many Posted on 15/04/2008 15:30
Letter of complaint to BMI

I got to "but i do love a good letter..." and gave up

The nights must fly in with you!

sasboro1 Posted on 15/04/2008 15:32
Letter of complaint to BMI

How can you complain when you dont pay for the flights [;)]

You must be used to these sort of things by now if you fly home every week.

i remember getting stuck on the tarmac for 2 hours after the roma game and our flight eventually got cancelled. Recently my plane got diverted to east midlands instead of goign to stansted. we then sat on the plane for 3 hours and because all the groundstaff had left east midland we couldnt leave the plane. eventually we landed back at stansted about 4 hours later at about 3am
plenty of other times it has gone tits up.
thats the beauty of flying.

Jerry_Brown Posted on 15/04/2008 15:32
Letter of complaint to BMI

When's the film out?

mickbrown Posted on 15/04/2008 15:33
Letter of complaint to BMI

You think they'll actually read that?

Too long - straight in the bin.

The_Lizards_Jumpers Posted on 15/04/2008 15:33
Letter of complaint to BMI

It reads like an extremely long winded story.

Writing phrases such as "So, I will get to the point and start...." or "Anyway, lets get back to the detail..." shows you have no idea how to script a letter.

Juventus Posted on 15/04/2008 15:33
Letter of complaint to BMI

If you love letters and that's what you've written then I imagine any lady in your life would get beaten around the head with at the very least an oversized shoe every single day.

Edit: Pah - everyone got there first

The_Lizards_Jumpers Posted on 15/04/2008 15:35
Letter of complaint to BMI

Sas, you should of got my plane out - no problems whatsoever.

So much for you and Bandy getting home early !

zoec Posted on 15/04/2008 15:38
Letter of complaint to BMI

Don't bother with the first 14 paragraphs - the last 4 are enough.

sasboro1 Posted on 15/04/2008 15:39
Letter of complaint to BMI

yeah, everyone had a good sleep and we were still at the airport from about 5am
the fog cleared then we got cancelled, flew to luton as nothing else left, long day.

if PP wants a free flight then surely he wont get it as his company pays for it

all this PR stuff about airlines being on time is rubbish, ryanair claim to be the most ontime major airline but there are ways of fiddling it.

mickbrown Posted on 15/04/2008 15:40
Letter of complaint to BMI

I like the little asides about the weather.

Towell Posted on 15/04/2008 15:41
Letter of complaint to BMI

It's possibly the worst wrote thing I've ever read.

zoec Posted on 15/04/2008 15:42
Letter of complaint to BMI

At least he hasn't included photos.

SuperBokSupper Posted on 15/04/2008 15:42
Letter of complaint to BMI

P.S. I recently worked on the outstanding Terminal 5 project, which I have proudly put on my resume, and seeing as that went so smoothly I am dismayed by my three hour delay on this occasion.

red_shamrock Posted on 15/04/2008 15:45
Letter of complaint to BMI

Gold diamond club members aren't that important.

blackandwhitewetdreams Posted on 15/04/2008 15:51
Letter of complaint to BMI

I read that and all I could hear was BLAH BLAH BLAH BLAH in my head. Why not just get to the fecking point instead of babbling on and on and on.

Critical_Bill Posted on 15/04/2008 16:01
Letter of complaint to BMI

Disappointing that there is no misuse of the word 'velocity'.

Beef_Chow_Mein_Chips_n_Rice Posted on 15/04/2008 16:04
Letter of complaint to BMI

As said above. I'd start again.
If i recieved this it would go straight in the bin. Far too long and full of meaningless waffle. A letter of this nature should be concise and to the point.

See Lizard's & Bill's first point especially.

Capybara Posted on 15/04/2008 16:06
Letter of complaint to BMI

'So, if only to reduce my carbon footprint and do my bit for the environment '

And he's writing about using internal air travel.

London_Boro Posted on 15/04/2008 16:06
Letter of complaint to BMI

Sorry, I got to the second paragraph and gave up.

What a load of old waffle!

As homer put it, that will be filed under R for arrivederci [:D]

mailinator Posted on 15/04/2008 16:06
Letter of complaint to BMI

"So, if only to reduce my carbon footprint and do my bit for the environment in saving paper, I’ll cut a long story short"

You said this about half way down the second page!

theboss Posted on 15/04/2008 16:07
Letter of complaint to BMI

Loved this line: So, if only to reduce my carbon footprint and do my bit for the environment in saving paper, I’ll cut a long story short!!!

Towell Posted on 15/04/2008 16:08
Letter of complaint to BMI

If I thought he was intelligent enough I might even think this was a wind-up

speckyget Posted on 15/04/2008 16:08
Letter of complaint to BMI

Well I like it. Clever use of endless irritating digressions conveys the frustration of the delayed traveller far better than a cogent, punchy rant could ever do.

Try reading it with Ronnie Corbett's voice in your head - massive improvement.

Beef_Chow_Mein_Chips_n_Rice Posted on 15/04/2008 16:08
Letter of complaint to BMI

It reminds me of them long jokes which would go off on random tangents that Ronnie Corbet used to do

CodHeadedSmoggy Posted on 15/04/2008 16:09
Letter of complaint to BMI

didn't even get passed the 2nd paragraph

Beef_Chow_Mein_Chips_n_Rice Posted on 15/04/2008 16:11
Letter of complaint to BMI

Blimey speckget thats spooky!

speckyget Posted on 15/04/2008 16:12
Letter of complaint to BMI

I'd say 'great minds' but I happen to know how rubbish mine is.

MarlonD Posted on 15/04/2008 16:14
Letter of complaint to BMI

What a pile of S***e.

You make the Points of View letters look concisive.


PinkPonce Posted on 15/04/2008 16:14
Letter of complaint to BMI

[:D]

You guys have no sense of irony

RE: Carbon footprint etc etc Get straight to the point etc etc.

PS: It will work, because attached is the air traffic rights official document of complaint, which they are obliged to reply to.

Sas, i am used to it, but it really P***ed me off on Friday. It was just a joke.

TeessideTanned Posted on 15/04/2008 16:15
Letter of complaint to BMI

Seriously don't bother. I have written to them previously, I hasten to add with a more worthy complaint and quite frankly a better executed letter, they couldn't give a rats arse.


PinkPonce Posted on 15/04/2008 16:16
Letter of complaint to BMI

Speckyget - thanks:

At least you have some sense of humour!

They must get hundreds of angry B******s writing every week.

PinkPonce Posted on 15/04/2008 16:18
Letter of complaint to BMI

Teesside tanned - I have written to them once before, and didn't really have a case but got something.

If you fly once you get nowt but if you do it all the time then they will give you something.

Ps its not going to the customer services office. Its going to the MD in stockly park.

rubber_soles Posted on 15/04/2008 16:18
Letter of complaint to BMI

They're not gonna read all that. I got bored after "bit of a rush job".

mickbrown Posted on 15/04/2008 16:18
Letter of complaint to BMI

So you wrote it for a laugh?

Christ lad, life's too short.

TeessideTanned Posted on 15/04/2008 16:20
Letter of complaint to BMI

Well Mr Ponce, as a frequent flyer, with a company account - I must confess I'll be stealing your format for future complaints. You don't have a draft I could use for The Bagel Shop do you?

Al_Bundys_sock Posted on 15/04/2008 16:22
Letter of complaint to BMI

I read the whole letter Poncey, I love the sarcasm [:D]

HelmutSchmutz Posted on 15/04/2008 16:22
Letter of complaint to BMI

Well it filled in ten minutes of a painfully quiet day at work for me.

PinkPonce Posted on 15/04/2008 16:26
Letter of complaint to BMI

Teesside - Feel free [:D]

Al Bundy - You've got to put a bit of sarcasm in there. I need to go through it and tidy it up a little.

I love the way Bill was the first one to read it. He couldn't resist but comment.

What shall I spend with my compo? A nintendo Wii?

red_shamrock Posted on 15/04/2008 16:26
Letter of complaint to BMI

Its just not very British to complain,I mean these delays just happen its not their fault.
There seems to be a compensation culture nowadays.

littlejimmy Posted on 15/04/2008 16:30
Letter of complaint to BMI

I read it backwards in an Arnold Schwarzeneger voice.

Capy beat me to the Carbon Footprint irony.

Critical_Bill Posted on 15/04/2008 16:36
Letter of complaint to BMI

Ponce, I sussed it was another 'LOOK AT ME' post when I saw the 'Gold diamond membership' shyte at the top.

To top it all it was yet another fishing expedition.

Beef_Chow_Mein_Chips_n_Rice Posted on 15/04/2008 16:39
Letter of complaint to BMI

Got to agree with Red Shamrock. No one likes a moaner who's just out for compensation. I put them in the same braket as Ambulance chasers. Got no time for them.

PinkPonce Posted on 15/04/2008 16:42
Letter of complaint to BMI

Bill: ref the gold membership. Thats not there for your benefit you boring C***. Its there to show them that I am a very valuable customer who is understandably P***ed off with the level of service they provide.

You wouldn't write to your bank and not quote your account number would you?

Critical_Bill Posted on 15/04/2008 16:43
Letter of complaint to BMI

Such a limited vocabulary for one so self-important.

Trotters_Independent_Traders Posted on 15/04/2008 16:46
Letter of complaint to BMI

with your reported high wages, shouldn't you really already own a wii, not wait to buy 1 when you receive some compo?

buttermyarse Posted on 15/04/2008 16:47
Letter of complaint to BMI

Poorly constructed and very badly written.I lost interest after the first paragraph.They wont even read it.

PinkPonce Posted on 15/04/2008 16:47
Letter of complaint to BMI

Using google to search for words doesn't make you Mr Vocabulary you know bill!

Anywya, Speckyget, Al Bundy and others liked it... and their opinion is muc more valued that a pleb like yours kidda.

red_shamrock Posted on 15/04/2008 16:48
Letter of complaint to BMI

Its a Scruffy way of receiving money,but each to there own.

Trevor Posted on 15/04/2008 16:49
Letter of complaint to BMI

I'm sure a great letter.

Keep up the good work.

The_263 Posted on 15/04/2008 16:49
Letter of complaint to BMI

Star Alliance Gold Member: watch it Pinky you'll be accussed of being a successfull braggart. Oops they've (the Jealous Crew)already started.

buttermyarse Posted on 15/04/2008 16:50
Letter of complaint to BMI

Oh good here comes the self-made man with no mates or family...

Critical_Bill Posted on 15/04/2008 16:52
Letter of complaint to BMI

I think they were laughing at you, rather than with you.

No surprise to see you back-pedalling once again.

red_shamrock Posted on 15/04/2008 16:55
Letter of complaint to BMI

Or the Microwave supermembership 45 min flight in 2 mins.

The_263 Posted on 15/04/2008 16:55
Letter of complaint to BMI

But I only come on here a few times per week, not every day and then go for imaginary pub crawl with imaginary mates.

clag01 Posted on 15/04/2008 17:04
Letter of complaint to BMI

Swiss Tony

Miklaadt Posted on 15/04/2008 17:08
Letter of complaint to BMI

Dear BMI

I would have thought that a computer company of your long standing and esteemed reputation would have, by now, catered for the dyslexic community and furthermore....

PinkPonce Posted on 15/04/2008 17:08
Letter of complaint to BMI

Bill - Where am I back pedaling?

Buttermyarse et al - watch this space. I'll post the reply on here.

263 - tell me about it.

Trotters - first draft done within 10 minutes, well, 20 minute on my lunch. Currently editing a few bits...

Perhaps you experts can give me some tips:

I'm thinking:

Eventually, at 6:33pm the Leeds Bradford Flight departed from the northern runway. Although I can’t really blame you or your staff for seating me next to the drunken lady and snoring gentleman, I am sure – or would hope - that your pilot or 1st officer has landed aircraft previously and thus understands the speed needed on approach rather than proceeding to do what can only be described as an emergency stop about 100ft off the ground and aborting the landing. He obviously blamed Air Traffic Control, although for a moment I thought he was going to blame the thick snow that fell in the area in December, as isn’t it always the weathers fault?

I did want to say that he';d been seen in the costa coffee bar with the lady in 20B (next to me) but thought it wasn't quite "correct" to accuse a pliot of Drink Flying.

rubber_soles Posted on 15/04/2008 17:11
Letter of complaint to BMI

[:D] Swiss Tony

That's who he is [:D]

flar Posted on 15/04/2008 17:13
Letter of complaint to BMI

"Bill - Where am I back pedaling?"

Dear Lord...some things never change...

PinkPonce Posted on 15/04/2008 17:18
Letter of complaint to BMI

"Dear Lord...some things never change"

You're right. Bill going missing on a thread when he can't substantiate a completely meaningless post of his!

The_263 Posted on 15/04/2008 17:19
Letter of complaint to BMI

Ponce: I have given up complaining to KLM and Air France. If I do complain it's only non-technical complaints on the odd-chance of receiving a discount or extra airmiles - and then it is factual and punchy - no funnies as you are dealing with Europeans. I had air rage a few weeks ago when AFrance downgraded me to cattle class from business (returning from Narita so a 13 hour flight). My crime was to arrive at check-in 55 mins before departure time.

Brick_Tamland Posted on 15/04/2008 17:20
Letter of complaint to BMI

too discursive for me.

ridsdale Posted on 15/04/2008 17:22
Letter of complaint to BMI

A man who has the time to write a letter that long is a man who has ample spare time to hang about in airport departure areas.


Seriously, a letter of complaint shoulf be about 100-150 words.

That deserves an award.


Link: Bullshat

PinkPonce Posted on 15/04/2008 17:27
Letter of complaint to BMI

263 - Thats shocking. I always check in online nowadays... But very rarely complain cos its par for the course. They just P***e me off this time so i thought i'd cheer myself up.

I've edited the first post with the second draft... 7000 airmiles is a flight to europe with BMI, but i'm collecting them for my retirement! [:D]

PinkPonce Posted on 15/04/2008 17:30
Letter of complaint to BMI

263 - Did you complain about that.

this is from air passenger rights.

"What if I'm upgraded or downgraded?

Airlines cannot charge extra if they need to upgrade passengers.

If someone is downgraded to economy, for example, because of an overbooking in business class, they must receive compensation within seven days proportionate to the type of ticket"

You were downgraded for no reason - apart from perhaps an overbooking and as you were last to check in you deserve compo.

LemmyKilmister Posted on 15/04/2008 17:31
Letter of complaint to BMI

There's no 'Y' in Embraer.

PinkPonce Posted on 15/04/2008 17:32
Letter of complaint to BMI

Are you a plane spotter?

red_shamrock Posted on 15/04/2008 17:35
Letter of complaint to BMI

29 left.

LemmyKilmister Posted on 15/04/2008 17:36
Letter of complaint to BMI

No, but have formed part of the upper-deck weapons crew many times before.
Recognition training is part of this duty onboard a warship.

roddam Posted on 15/04/2008 17:38
Letter of complaint to BMI

So, if only to reduce my carbon footprint and do my bit for the environment in saving paper, I’ll cut a long story short

I like how you said that then just carried on typing more drivel anyway.

sparkins Posted on 15/04/2008 17:42
Letter of complaint to BMI

Dear Mr Ponce,

Many thanks for your lengthy missive recevied on 15th April.

As one of the country, nay the world's, most celebrated Quantity Surveyors, I believe I would be correct in saying that the purpose of your job is to ensure that the correct amount of resources are used in order to 'get the job done on time and on budget'. Based on these criteria, I have concluded that this particular 'project' has suffered from severe overspend in both the areas of 'words' and 'labour'.

After lengthy consideration, it is the opinion of the airline that this appeal is frivolous. You will be demoted to cattle class for three flights and will be required to sit between the almost mandatory overweight Geordie and underbrained Mackem that seem to populate the majority of flights to Teesside.

Yours etc


Mr K Hunt

BMI complaints division




The_263 Posted on 15/04/2008 17:51
Letter of complaint to BMI

Ponce I complained like fook. They claimed, even though it was not made clear to me at the time of the booking, that the check-in at Narita closes 1 hour before the scheduled departure time. I arrived 55 mins and in that 5 mins they sold my ticket to a someone on stand-by. I am Platimum Elite (for what its worth) and this made no difference. Other airlines departing ~ the same time do not have thsi 1 hour rule. AF had overbooked the flight - even in business. My company will be re-imbursed the difference bewteen business and cattle.

ridsdale Posted on 15/04/2008 17:52
Letter of complaint to BMI

Dear Mr Ponce,

Sorry.


Yours etc


Mr K Hunt

BMI complaints division

Juan_Kerr_Was_Kevo Posted on 15/04/2008 17:54
Letter of complaint to BMI

How long did that take to write, its like a noval.

Capybara Posted on 15/04/2008 17:55
Letter of complaint to BMI

[:)] sparkins

buttermyarse Posted on 15/04/2008 17:56
Letter of complaint to BMI

I had air rage a few weeks ago when AFrance downgraded me to cattle class ....


They didnt make you sit with all those manual types(Like your brothers) did they...cattle class???.. ROFLMAO

tonyirons Posted on 15/04/2008 17:57
Letter of complaint to BMI

"Cut your cabon footprint". Its knobs like you who would rather sit in an airport for two hours and then fly for an hour instead of taking a 3-hour train journey that adds to the high carbon emmisions that this country all ready produces.

king_hellfire Posted on 15/04/2008 18:00
Letter of complaint to BMI

I think that might have been the snobbishness his mates refer to, creeping through, buttermyarse.

The_263 Posted on 15/04/2008 18:01
Letter of complaint to BMI

buttermyknob - I am not even trying to wind you up yet.

The_263 Posted on 15/04/2008 18:04
Letter of complaint to BMI

Dont recall refering to my mates - only some of my mates (who were into crime) from childhood. Keep to the facts.

MKredleaderOne Posted on 15/04/2008 18:59
Letter of complaint to BMI

I do think you were warned


Link: 12:35

PinkPonce Posted on 15/04/2008 20:09
Letter of complaint to BMI

MK Reader - thats quite amazing - how did you find out so early? I had left the office for a meeting so didn't see that at the time.


Tony irons - you are obviously oblivious to irony. However, The carbon footprint left by my flight, will probably not be as much as a heathrow express, tube to KX, KX to Darlington and Darlington to teesside journey, given that the additional tax Gordon Brown levied on the flights goes to offset carbon emmissions.

FACT - Global warming is a natural process. Don't fall for all of the B******* thats spread in the press.

Juan Kerr - About half an hour.


263 - That is unreal. I know BA have brought something similar in at t5 (45 mins before your flight you have to be airside) but thats just a ploy to get you to spend more. I can't believe that. But if its any help for you i have an air passengers rights document, which i could get scanned in tomorrow and perhaps email it to you. Its like a questionaire which you send to the airline and they have to respond within a timescale. May help you? If you want it, just let me know mate.

Roddam - refer to the irony part mentioned above.

To all you who have mocked my letter - i think its quite funny, ironic, sarcastic and will do the job. Bring on the air miles / compensation / etc etc

littlejimmy Posted on 15/04/2008 21:17
Letter of complaint to BMI

PP, you'd be surprised about the carbon footprint thing, and you're confusing FACTS with ill-informed OPINIONS. Here's a FACT for you: Airlines don't pay tax on aviation fuel.

PinkPonce Posted on 15/04/2008 21:22
Letter of complaint to BMI

Jimmy - its opinion... hence the word probably in my post...

But not gonna explain my decision to fly to him anyway. makes sense given where i'm based.

Aviation fuel is non taxable yes but there was the additional £10 on each flight in duty which gordon brown so kindly added to flights last year.

hootswah Posted on 15/04/2008 21:29
Letter of complaint to BMI

May I offer you some advice?

littlejimmy Posted on 15/04/2008 21:32
Letter of complaint to BMI

"FACT - Global warming is a natural process. Don't fall for all of the B******* thats spread in the press."

Sounds like a FACT to me, sweetpea.

Oh, and hootswah, how do you get upgraded?


hootswah Posted on 15/04/2008 21:37
Letter of complaint to BMI

...

Warwick_Hunt Posted on 15/04/2008 21:40
Letter of complaint to BMI

Why has Willie Walsh not accepted the blame for the fiasco at T5, and chosen to blame BAA and his operations and customer services director?

PinkPonce Posted on 15/04/2008 21:43
Letter of complaint to BMI

warwick its unbelievable... BA are a shambles...

hootswah - go ahead mate.... give me what you know.

hootswah Posted on 15/04/2008 21:44
Letter of complaint to BMI


I think in the long run, T5 will be very good for them though. it's better now.

PinkPonce Posted on 15/04/2008 21:45
Letter of complaint to BMI

Sorry - Jimmy, i was relating to the part about the cabon footprint with flying / train...

Still, i believe the opinion i mentioned.

Warwick_Hunt Posted on 15/04/2008 21:46
Letter of complaint to BMI

So if it is BAA's fault why have the 2 directors left?


littlejimmy Posted on 15/04/2008 21:47
Letter of complaint to BMI

hootswah - UPGRADES?

You_Drive_Me_Swayze Posted on 15/04/2008 21:47
Letter of complaint to BMI

Can anyone summarise this S*** in one word?

hootswah Posted on 15/04/2008 21:48
Letter of complaint to BMI

G
Need to know a bit more before you go in with the size 10's on, although I can totally see why you'd be hacked off fella.

hootswah Posted on 15/04/2008 21:51
Letter of complaint to BMI

...

mickymacc Posted on 15/04/2008 21:52
Letter of complaint to BMI

If you've cut a long story short,what was the un-edited version like?.war and peace?!.

littlejimmy Posted on 15/04/2008 21:52
Letter of complaint to BMI

Oh well. Can't just wink at the check-in staff these days.

Cleveleyssmoggie Posted on 15/04/2008 21:53
Letter of complaint to BMI

PP , currently the boards number one bullS***ter. IMHO

Based on my knowledge as a frequent flyer and recent T5 user.

PinkPonce Posted on 15/04/2008 21:54
Letter of complaint to BMI

hootswah... i believe i know more about it.

The baggage system worked perfectly. BA didnt employ enough baggage handlers and hence had there own directors and management removing bags from the hong kong flight at 4:00am on the thursday morning.

There are 2 baggage systems and if one fails there is the secondary. BA said there was teething problems which was an attempted cover up. They are responsible for hiring baggage staff and hence F***ed up.

This is shown by todays events involving the management.

As for the maintenance of the systems.. all companies are still based on site, and the testing which has been going on for months showed it worked perfectly.

Nothing at all to do with BAA. Completed, operational, just F***ed by you know who.

hootswah Posted on 15/04/2008 21:55
Letter of complaint to BMI


Sorry fella.

Warwick_Hunt Posted on 15/04/2008 21:57
Letter of complaint to BMI

Sounds like organisations playing the blame game.

I smell a lawsuit or three.


grantus Posted on 15/04/2008 21:58
Letter of complaint to BMI

[:D]

You should be baned from the written word for that Pinky.

That is, without doubt, the worst complaint ever written.

PinkPonce Posted on 15/04/2008 22:02
Letter of complaint to BMI

Grantus - you know its good...

hoots - i understand all of what you said regarding weather - but this wasnt weather. read the letter agsain, it covers it all.

As for the baggage - the reason why the system stopped was because of the amount of bags on the system... do you understand how it works? It reached capacity because there was no handlers to remove the bags. Hence BA's fault. Believe me mate. I am in the know lol

Esekiel1517 Posted on 15/04/2008 22:02
Letter of complaint to BMI

Swayze-Popular.

hootswah Posted on 15/04/2008 22:04
Letter of complaint to BMI

PP...trust me....so am I.

Boro1997 Posted on 15/04/2008 22:05
Letter of complaint to BMI

Sounds to me like an aircraft has gone tech and they have combined both the Leeds Bradford and Teesside flights. I fly with BMI every week and must admit it really does P*** me off when they don't keep you informed of delays. They board the aircraft, leave the stand and wait an hour for a slot. Mind you I flew up to Teesside this morning on the 10.40am and it was bang on time today.

PinkPonce Posted on 15/04/2008 22:06
Letter of complaint to BMI

sorry mate was playing poker, couldnt give detaled response...

the baggage has maximum capacity of 12000 i think it is at any one time... as the bags were going round and dropping onto the relevant areas for each individual flight, there were no handlers to remove them fromm the system. Because of this the system overflowed so to speak. as ba as responsible for hiring handlers from swiss port or aviance etc it is their problem. there is something big being prepared. Vanderlande industries will not be happy with the publicity in the press - hence the weekend later all the reports stopped focussing on "systems' and blaming BA instead of BAA.

Our guys did a 24 hour shift on the opening night, and the people taking bags of that first flight - youre tlking 6 figure salaries in suits from management of the project.

PinkPonce Posted on 15/04/2008 22:09
Letter of complaint to BMI

ok hoots - reasonable debate over something is appreciated rather than slagging off so it appears we both have some info and probably have the full story covered there...

As for the letter - i know thats whats happened and i know they will try and blame the weather (hence the detail on the glorious day we had down here haha).

New passenger rights have came in in february and compo is 250 euros for a cancelled flight, plus a return of the amount for that part of the journey.

hootswah Posted on 15/04/2008 22:12
Letter of complaint to BMI

PP
not sure where you think I'm slagging anyone...
I don't come on here to argue fella.
I'll be quiet as I don't want to make matters worse.

MKredleaderOne Posted on 15/04/2008 22:13
Letter of complaint to BMI

PP

Could it be that I am also in the know?

As for T5, all will be fine when BAA is broken up and Ken L gets to run it.

At the end of the day BMI showed what the think of Teesside when they pulled out the Baby operation.

When the time is right they'll pull out the LHR service and use the slots at Heathrow for another route or sell it on to be used by someone on a lucrative route to somewhere else.

Esekiel1517 Posted on 15/04/2008 22:13
Letter of complaint to BMI

Let us know how you get on mate,i would be interested to hear...

littlejimmy Posted on 15/04/2008 22:16
Letter of complaint to BMI

To be fair, hoots, I think PP wasn't saying that. Looks like he was agreeing to differ in a civilised manner. Just don't get him onto male grooming products, though.

PinkPonce Posted on 15/04/2008 22:17
Letter of complaint to BMI

no hootswah - i cant debate with anyone on here cos they just start giving it big licks... you've had a good debate - no probs at all. sorry for misundertanding!!

esek i will let you know..

Mk leader - how did you know that, i am really interested to know.... did they give you a reason?

PinkPonce Posted on 15/04/2008 22:20
Letter of complaint to BMI

[:D] jimmy...

hoots, he is correct. i cant debate on here with out someone starting on about other random stuff and spoiling every post...

MKredleaderOne Posted on 15/04/2008 22:22
Letter of complaint to BMI

I was sat in the office having lunch and looking at fmttm. Gut feeling, no more no less, after all the hype about your impending arrival.

Let me know the next time and I'll let you know what delay to expect.

Esekiel1517 Posted on 15/04/2008 22:22
Letter of complaint to BMI

Cool dude,i need some new shoes(seriously),any 'no sock' recommendations?

PinkPonce Posted on 15/04/2008 22:25
Letter of complaint to BMI

haha i dont believ that for a second...

your mrs cabin crew???

esekiel... if you are gonna go for no socks then its gotta be flip flops or loafers - but that look should be saved for the italians...

back to subject, and the letter please. haha...

hootswah Posted on 15/04/2008 22:28
Letter of complaint to BMI

...

PinkPonce Posted on 15/04/2008 22:32
Letter of complaint to BMI

ooh I see.... So do you think there is anything else i can put in the letter? Or will the air passengers complaint document do the job

MKredleaderOne Posted on 15/04/2008 22:32
Letter of complaint to BMI

True, oh and I'm sensible, got rid of the wife 25 year ago so the cabin crew line was well away

hootswah Posted on 15/04/2008 22:37
Letter of complaint to BMI

...

PinkPonce Posted on 15/04/2008 22:43
Letter of complaint to BMI

yeah thats what i expect really....

i just like the comical slant on the letter rather than fing and blinding at them... they must get hundreds... ...

MK - so you are seriously telling me that at 12pm you had a feeling that the flight was cancelled and posted it on here...

the fact that you even knew the flight number leads me to not believe you...

MKredleaderOne Posted on 15/04/2008 23:09
Letter of complaint to BMI

Truth.

Flight number had already been posted on here.

PonceForceOne or something I think.

PinkPonce Posted on 15/04/2008 23:10
Letter of complaint to BMI

Ok i believe you then...

how strange though

MKredleaderOne Posted on 15/04/2008 23:15
Letter of complaint to BMI

I couldn't believe it when I saw this today.

I just wish I could predict by how much a train will be delayed or even if it will run.

PinkPonce Posted on 15/04/2008 23:19
Letter of complaint to BMI

Haha i bet you couldn't - its a bit weird isnt it...

although i wish you did actually know for real, i'd be doing an FAO you every week haha

MKredleaderOne Posted on 15/04/2008 23:22
Letter of complaint to BMI

I'll be up in rural Northumberland on Friday so don't try this week

Corcaigh_the_Cat Posted on 16/04/2008 01:07
Letter of complaint to BMI

If you think an hour delay is worth an essay, wait until you're old enough to go abroad by yourself.

PinkPonce Posted on 16/04/2008 08:24
Letter of complaint to BMI

Coraigh - Where is the one hour delay?

If you don't think a flight cancellation the moment you should board is worth a letter then I would like to know what is?

Perhaps try reading the letter again and understanding exactly what happened - Especially the parts about not often complaining, and the weekly 1 hour delays (which haven't merited a letter).

Thanks.

sasboro1 Posted on 16/04/2008 09:02
Letter of complaint to BMI

wow, 1 hour delays. try driving up from london on friday evenings then you will have stuff to complain about.

Dont see why you are complaining when your flights are paid for, you should be grateful to just get the free flights very week.

The_Lizards_Jumpers Posted on 16/04/2008 09:06
Letter of complaint to BMI

"Dont see why you are complaining when your flights are paid for, you should be grateful to just get the free flights very week."


Why should he be "grateful"?

It's part of his package that he gets the flights paid for, that's like me saying "you should be grateful to be paid at all".

Besides if he complains and gets vouchers or air miles or whatever then he can use them for his own personal use - so fair play to him.

However my issue is with the letter and the terrible way it is written.

Boro1997 Posted on 16/04/2008 09:07
Letter of complaint to BMI

Aircraft aren't stood for hours and hours on the ground you know. They have a very tight turn around and the likely hood is that this aircraft meant for the MME service was probably an inbound from say Brussels or Edinburgh. I don't suppose for one minute they cancelled the flight on purpose. The passenger loads for the LBA were probably higher than the MME so they combined the services. Also, BMI baby pulled out of Teesside for one reason, it wasn't making any money.

zzzzz Posted on 16/04/2008 09:38
Letter of complaint to BMI

The_263, are you going to invite the Ponce to one of your "Dinner Parties"?

PinkPonce Posted on 16/04/2008 10:04
Letter of complaint to BMI

zzzzz are you jealous?

Sas - See what Lizards said... I have been totally inconvenienced, and therefore am entitled to something (refer to the parts about air passenger rights) Just cos my flights are paid for means nothing. Totally irrelevant.

I have drove it 3 or 4 times and its not been too bad - just depends on teh route you go. If you go M25 / M1 / A1 you are F***ed basically. Theres another way you can go adds about 30 miles to the journey but is clear all the way to nottingham.

Boro1997 - I know they aren't stood on the groud. If you read the letter you will clearly see where i have stated that the MME aircraft arrived on the quoted gate, only to be changed to leeds.

Again i'll refer u to the air passenger rights and what they should do when cancelling.

As for BMI / Baby services. Teesside was his first base with BMI and it is a very lucrative slot to have at heathrow. Baby didn't make cash, like you said.

Lizards, its not meant to be written like a normal letter - Al bundy and speckyget have understood that... If you have a problem with certain parts let me know... But understand the irony etc.

Have made a few changes to it since then mind as i rushed the first one.

The_Lizards_Jumpers Posted on 16/04/2008 10:05
Letter of complaint to BMI

"Lizards, its not meant to be written like a normal letter "

But it is a normal letter, they are not going to do anything different simply because you've written it in that style.

I'd argue that if anything they're less likely to take it seriously than if you'd written a short, to the point version of events, and detailed what action you wish them to take.

PinkPonce Posted on 16/04/2008 10:08
Letter of complaint to BMI

Lizard, they HAVE to take action. Like i have stated previously and in the letter there is the official EU air passengers complaint form which is attached. By law they have to respond.

Plus they must get hundreds of angry B******s writing in every week. Also, it isn't going to the customer services department for the standard reply letter it is going to the MD's office and not many people know that place.

I will get a phonecall, and then a letter within a couple of weeks.

The_Lizards_Jumpers Posted on 16/04/2008 10:11
Letter of complaint to BMI

Try it then, but in my opinion and that's all it is; it makes you look like an ill educated fool who cant even write a letter of complaint properly.

If you think that a MD will take the time to read that then you're even more naive, he'll pass it straight on to someone else as he certainly won’t have time to read your life story and weather report.

There are certain situations where it does well to add a little personality to a communication; however a letter of complaint isn’t one.


zzzzz Posted on 16/04/2008 10:11
Letter of complaint to BMI

Yes, lots. Its eating me up.
How do I get to join the Superduper Platinum Elite Flyer thingy? Do get a badge?
Is it a clique?

The_263 Posted on 16/04/2008 10:17
Letter of complaint to BMI

Ponce would be interested in seeing that document. In saying that only my company would benefit not me.

I have personally screwed BA before over delayed luggaged during a business trip. My bag was delayed by 2 days so I had to buy a rig out in Nordstrom - Boss this, Boss that, Asics trainers, kit for gym etc - bill came to ~£750 in ~ a 30 mins trolley dash. Sent BA the receipts and claim form and they paid up within weeks. (sorry zzzzz - just can't resist)

T5 will come good in the end - but to be honest I normally have to fly KLM in my job as it is much cheaper than BA.

PinkPonce Posted on 16/04/2008 10:23
Letter of complaint to BMI

263 - the link to the PDF is attached.

Seriously, you will benefit. The company will get the refund on the ticket, but in cetain instances like mine and yours YOU are entitled to compensation.

Just fill it in with all the details - attach any receipts etc and they are obliged to respond within 6 weeks. YOu can also send a copy to the EU flights people thingy.

Lizards - the MD will sign the letter that I send (rather than some customer services doyle) he may not write it out, but he WILL read it , i guarantee that. I've done it once before, and other blokes on the flight have done it also. Phone call and letter. Not just a photocopy of a standard letter from CS.

I don't know how it makes me ill educated eitehr - once i'd gone over it and corrected the odd mistake and comma etc. The final draft is a belter.


Link: EU Complaints form Passengers Rights.

zzzzz Posted on 16/04/2008 10:26
Letter of complaint to BMI

Boss? As in Hogg? GGGttttch ch ch.

PinkPonce Posted on 16/04/2008 10:26
Letter of complaint to BMI

Lizards - One more thing.

If you do a standard letter of complaint they inevitable write back blaming force majeure and hence you get F*** all... It calls for detail in these instances and the facts needed to be stated (hence the reason for the comments on what a lovely day it was)

The_Lizards_Jumpers Posted on 16/04/2008 10:27
Letter of complaint to BMI

"I don't know how it makes me ill educated eitehr"

Because anyone who drafts a formal letter of complaint outlining their rights and includes phrases such as "So, I will get to the point and start....", "Anyway, I will get to the point...." or "Anyway, lets get back to the detail..." clearly doesnt know how to write a letter.

The_263 Posted on 16/04/2008 10:28
Letter of complaint to BMI

Great stuff Ponce, thanks - saved to My Documents. I usually have at least one greivance per year. Plus I love a good fooking whine after the event (not during, normally: no point P***sing off crew and ground-staff).

I assume that the company I use to book travel (Amex) will be doing this anyway? But I wouldn't be too surprised if they did not.

PinkPonce Posted on 16/04/2008 10:30
Letter of complaint to BMI

[:D]

Lizards it is meant to be sarcastic, ironic...

I keep going off on a tangent with information which seems irrellevant, but later is totally relevant to the point. Then right a load more stuff and claim to reduce my carbon footprint (after flying for 2.5 years every week)

Its just lost with you lot on here (give or take a few on this thread)

As specky get said:

"speckyget Posted on 15/04/2008 16:08 Email this Message | Reply
Letter of complaint to BMI

--------------------------------------------------------------------------------
Well I like it. Clever use of endless irritating digressions conveys the frustration of the delayed traveller far better than a cogent, punchy rant could ever do.

Try reading it with Ronnie Corbett's voice in your head - massive improvement."



I will post the final draft here later today for your comments, before sending it as I am presuming you are some sort of English Professor / Teacher / Novelist?

zzzzz Posted on 16/04/2008 10:31
Letter of complaint to BMI

TLJ, you're wasting your time.

sasboro1 Posted on 16/04/2008 10:31
Letter of complaint to BMI

It is clear this is a wind up.

The_Lizards_Jumpers Posted on 16/04/2008 10:31
Letter of complaint to BMI

For someone who claims to understand irony and sarcasm I find it hilarious that you keep quoting Specky's post.

PinkPonce Posted on 16/04/2008 10:34
Letter of complaint to BMI

Haha, yeah thats right Lizards - Trying to claim speckys post as just that.

Sas - Not a wind up - i wouldn't waste my time on something that had no personal gain involved.

263 - no problem at all for the doc - a lad here flies with BA everyweek and complains for the smallest delay and they just give him loads of airmiles all the time.

ZZZZ - in order to get into the frequent flyer clique, you'll have to stop going on them holidays for a pound in the sun and travelling on the overnight bus.

The_263 Posted on 16/04/2008 10:38
Letter of complaint to BMI

Ponce: have you done the BMI flight to Man- Chicago (ecomony or business) - have to be there next month and using Manchester might be a better option for me. I know the US Air -to Philly is decent one but internal US flights are getting pricey.

The_Lizards_Jumpers Posted on 16/04/2008 10:42
Letter of complaint to BMI

Oh the "aren't I great I fly with work" brigade are having a meeting.

zzzzz Posted on 16/04/2008 10:43
Letter of complaint to BMI

That right sas? Well they got me! I thought they were a pair of blaggarding jerks, fooled again!

littlejimmy Posted on 16/04/2008 10:46
Letter of complaint to BMI

Ponce, listen: specky was taking the P***.

zzzzz Posted on 16/04/2008 10:47
Letter of complaint to BMI

jimmy [:D]

The_Lizards_Jumpers Posted on 16/04/2008 10:47
Letter of complaint to BMI

He'll claim you're just being "ironic" too, LJ.

PinkPonce Posted on 16/04/2008 10:49
Letter of complaint to BMI

"Well I like it. Clever use of endless irritating digressions conveys the frustration of the delayed traveller far better than a cogent, punchy rant could ever do."

Thats not taking the P*** - Its basically said exactly what I have tried to do...


263 - No i haven't mate, although i did the caribbean flight from Manchester a few years back... Flights are always pricey now. What do you do 263?

zzzz get out of Sas and Jimmys Butt.

littlejimmy Posted on 16/04/2008 10:49
Letter of complaint to BMI

He probably adheres to Alanis Morrissette's definiton.

PinkPonce Posted on 16/04/2008 10:50
Letter of complaint to BMI

Isn't it ironic? Don't ya think?

The_263 Posted on 16/04/2008 10:51
Letter of complaint to BMI

Business Manager (Engineering Sales background) have global role.

Most of my work is in SE and NE Asia (which is where I prefer)

littlejimmy Posted on 16/04/2008 10:52
Letter of complaint to BMI

I'm flying cattle class with Qatar Airways to Doha on Friday (Insha'allah) and I might get a few extra points to move up from Burgundy Privilege Card towards Silver. Then I'll be in the business lounge away from the plebs and tucking in to the free grub.

The_Lizards_Jumpers Posted on 16/04/2008 10:53
Letter of complaint to BMI

"although i did the caribbean flight from Manchester a few years back"

So you went on holiday then, how very high powered of you.

zzzzz Posted on 16/04/2008 10:53
Letter of complaint to BMI

I can't cope with this. [:)]

PinkPonce Posted on 16/04/2008 10:53
Letter of complaint to BMI

The perks of flying Jimmy.

What is their mileage scheme like? BMI's is great to be fair...

Glass of Rose, Some cake, Cheese & Crackers, Sparkling Water and a load of magazines... F*** the environment, i'm flying.

Critical_Bill Posted on 16/04/2008 10:54
Letter of complaint to BMI

Lizard, probably with his Mam who actually paid for it.

The_Lizards_Jumpers Posted on 16/04/2008 10:55
Letter of complaint to BMI

What next, boasting about how many Tescos clubcard points he's got?

The_Lizards_Jumpers Posted on 16/04/2008 10:56
Letter of complaint to BMI

"Lizard, probably with his Mam who actually paid for it."

The Oracle from Benidorm perhaps?

The_263 Posted on 16/04/2008 10:56
Letter of complaint to BMI

Jimmy - it is taboo to use the phrase "cattle class" unless you want to be called a snob

littlejimmy Posted on 16/04/2008 10:58
Letter of complaint to BMI

I don't know what it's like. I'll find out cos I'll be flying 3000 miles each way every 5 weeks. Then I'll be on here telling everyone about how great it is.

I've got 574 Tesco clubcard points and 113 green ones.

The_Lizards_Jumpers Posted on 16/04/2008 10:59
Letter of complaint to BMI

Not you Jimmy, our airbourne commuter.

Critical_Bill Posted on 16/04/2008 11:01
Letter of complaint to BMI

Lizard, I think the likening of him to The Oracle from Benidorm made littlejimmys sensors go off.

littlejimmy Posted on 16/04/2008 11:02
Letter of complaint to BMI

I was responding to Poncey, and thought I'd throw in the clubcard thing as a touch of irony.

Oh, the lack of a quote function on here is a pain.

And I don't get the Oracle reference.

Edit: I do now. Johnny Vegas's character. Dur.

PinkPonce Posted on 16/04/2008 11:03
Letter of complaint to BMI

Unfortunately you're incorrect - again - bill. Its not the best habit to fall into really.

It was with the Ex GF - and Lizards I was responding to 263's question about flights from Manchester which the airline in question do.

Oooh I've got about 400 clubcard points this month alone - No green ones though cos i keep forgetting to take the stupid bag.

The_263 Posted on 16/04/2008 11:05
Letter of complaint to BMI

Anyone flown BA 1st?

I got an upgrade from Club a couple of years ago returning from Cape Town.

First names are used, private area, horizontal beds, top notch food and wine. Only the once though.

zzzzz Posted on 16/04/2008 11:06
Letter of complaint to BMI

They vary a lot Jimmy, the only thing that doesn't change is the folk in them.

PinkPonce Posted on 16/04/2008 11:06
Letter of complaint to BMI

As long as its not out of T5, 263 [;)]

Anyone flown Virgin first - I'm gonna go to New York later in the year on my airmiles. 90,000 is First class return flight with them.

The_263 Posted on 16/04/2008 11:09
Letter of complaint to BMI

Never flown Virgin. Too expensive.

PinkPonce Posted on 16/04/2008 11:13
Letter of complaint to BMI

Jimmy - regarding the mileage scheme.

Is it Quatars own scheme or part of something else i.e Star Alliance?

I was getting 3000 air miles a week some weeks which is almost 2 european flights a month with BMI. BA's is absolutely gash.

Boro1997 Posted on 16/04/2008 11:16
Letter of complaint to BMI

Virgin Upper Class you mean.

PinkPonce Posted on 16/04/2008 11:22
Letter of complaint to BMI

Boro - Virgin upper class, virgin first class either or mate no arsed what they call it.

sasboro1 Posted on 16/04/2008 11:24
Letter of complaint to BMI

I see littlejimmy has finally given in and wants to hammer his carbon footprint and chase the money.

littlejimmy Posted on 16/04/2008 11:26
Letter of complaint to BMI

I need the money, sas. I have a family to look after, and they take priority over my principles. Not that I need to justify myself to someone who doesn't know much about me on a MB. You money-grabbing landlord type you... [;)]

PinkPonce Posted on 16/04/2008 11:43
Letter of complaint to BMI

I'll post the final-ish draft after lunch when I get chance to edit it - You English language Guru's professors novelists and proffessional letter writers can give me some comments.

PinkPonce Posted on 16/04/2008 15:00
Letter of complaint to BMI

Here you go Shakespear-ites...

BMI
*************
*************
*************
*************

For the Attention Of Mr.

RE: Durham Tees Valley Flight: BD338, Friday 11th April 2008: Gold diamond club Membership No. 1*******.

My reason for writing is with regards to the aforementioned service from London Heathrow to Durham Tees Valley. As you will be fully aware, this service was cancelled at 16:40pm on Friday, a mere 20 minutes before the scheduled departure time, because of technical issues on your Edinburgh Aircraft (BD58).

You will not need me to tell you that, historically, the use of an Airbus for the Summer scheduled BD338 service has never been the most fruitful or reliable, despite your claims to be the most punctual airline out of LHR. Pushing back to vacate the gate and sitting on the runway for the best part of an hour each week is not my idea of punctuality (in the same way as turning up for work for an 8am start, yet sitting in the canteen for an hour before logging on isn’t). Perhaps you can try explaining this to my Manager?

On a more positive note however, the Embraer 135/145 service used for the winter BD338 has, on the whole been pretty reliable so credit where credit is due. Its just a relief that this aircraft was too small to be transferred to other routes at the last minute – which quite conveniently takes me back to my point of writing.

Working at LHR - which was surrounded with clear blue skies, glorious sunshine and fresh, mild temperatures (apart from the small shower we had about 11am) – I was at Terminal One quite early. I was informed of no delays to my service by your staff. Upon entering the upstairs section of the Diamond Lounge, the first thing to hit me (after the heat due to the baking sunshine coming through the windows) were some slight delays to a number of flights . Incidentally, these were not represented on the flight status boards within the Gate 8 departures lounge. I have often wondered why this is the case, but can only assume that its one of the perks that my premium economy tickets guarantee me?

Had I been told at this early stage that my flight had been cancelled, I could have claimed my refund, made alternative arrangements, and travelled to Darlington via train within three and a half hours, arriving at my destination at approximately 6pm. Instead, as there was only a 55 minute delay displayed and a revised departure time of 17:55 (Sorry, a revised Push Back time of 17:55) from Gate 8A, it made sense to accept the delay rather than the physical hardship of trailing across London on a Friday afternoon. Of course, at this stage the Edinburgh BD58 flight hadn’t developed the fatal technical issue which led to the shambles which ensued.

That leads me onto an announcement, at 16:00, within the diamond lounge advising that there was a slight “Technical Fault” to the aircraft on said Edinburgh service and that a further announcement would be made in the next 20 minutes. At 16:35 BMI announced that it had remarkably located a “new” aircraft and would commence boarding the Edinburgh Flight from the same Gate indicated against the Leeds Bradford Flight on the screens. Cue lots of understandably anxious commuters to Leeds within the lounge as they obviously assumed their service had been removed – How wrong could they be?

At that, there was a further call advising that “all passengers wishing to travel on the BD338 service” – My flight to Durham Tees Valley – “should return immediately to the front desk as this flight had been cancelled” – We would now be diverted to Leeds Bradford. Co-incidentally at that exact moment, the arriving aircraft which would have served my flight (and was delayed, hence the original 55 minute delay to the BD338) arrived at Gate 8 Door A!

Needless to say, the Leeds Bradford flight screen information updated and announced Gate 8 Door A as the departure gate as the Durham flight changed from “Gate 8A Delayed 17:55” to “Cancelled”

If you are still with me at this stage, I am sure you can appreciate what I am getting at, but to clarify:

• The BD58 Edinburgh aircraft had a technical fault and was unable to fly the scheduled route.
• The Leeds-Bradford (LBA) Aircraft was transferred to serve the above flight.
• The Durham Tees Valley (MME) Flight from Gate 8 Door A was subsequently cancelled due to the above technical issues – which was clearly within the Airlines (BMI’s) Control.
• MME Passengers relocated onto the LBA flight which would now depart from the gate associated with the MME BD338 – Yes, you’ve guess it, Gate 8 Door A

The severe inconvenience caused by this cancellation could have been completely avoided as there are 2 further flights following the BD58 (The BD62 and BD64) which I am sure could have accommodated passengers and crew upto Edinburgh.

With the above in mind, and the extremely short notice given, it left me with no alternative other than to sit tight and wait for the flight – rather than utilising the national express rail service from London Kings Cross, which is now a genuine alternative for the journey home.

One further point of note is that in the 2 weeks since the timetables changed, this was the second time a Durham Tees Valley flight has been cancelled in favour of the Leeds Bradford flight at short notice. Not only was this confirmed by a passenger who had the misfortune of being on both “flights” but, more importantly, members of BMI staff.

Eventually, at 18:33pm the Leeds Bradford Flight departed from the northern runway. Although I can’t really blame you or your staff for seating me next to the drunken lady and snoring gentleman, I am sure – or would hope - that your pilot or 1st officer had landed aircraft previously and thus understands the speed needed on approach rather than proceeding to do what can only be described as an emergency stop, approximately 100ft off the ground, before aborting the landing. He obviously blamed Air Traffic Control, although for a moment I thought he was going to blame the thick snow that fell in the area, 4 months earlier, in December, as we all know you usually blame “the weather”? Either way, it was yet another chain in the comedy of errors experienced by those unfortunate enough to have been booked on the BD338 on 11th April 2008.

So to conclude, if only to reduce my carbon footprint and help do my bit for the environment in saving paper, I’ll cut a long story short. An avoidable cancellation, a long delay, an aborted landing, AND a tedious coach journey later, I arrived back at Durham Tees Valley at 21:25pm – not bad considering my scheduled arrival time was 18:15pm. Well, not bad if you base it on British Airways out of T5, but how this 3 Hour 10 minute delay affects your “punctuality” will remain to be seen.

Although I’m generally not one to complain, I felt urged to do so on this occasion. As you would probably expect I am well aware of my air passenger rights and that in the event of a flight cancellation “You should be offered a refund of your ticket, along with a free flight back to your initial point of departure, or alternative transport to your final destination”

As the reason for this cancellation was also within your (the airlines) control and not down to force majeure, “it must pay compensation” and “Compensation for cancellations must be paid within seven days”

Another disappointment is the airlines failure to provide all affected passengers with copies of the air passenger rights which is obligatory in the event of any cancellation. Not everyone suffering the cancellation and additional expense upon the late arrival to Durham will be aware of this, but I suppose that is your aim.

It is a shame that the Embraer service has been replaced with an Airbus for the summer, as the sole reason for the good performance over the winter was down to the fact that the smaller plane couldn’t be re-routed to serve another flight . I only hope that this doesn’t become a regular occurrence on the Airbus over my remaining booked flights, as the east coast mainline has never looked so attractive.

I attach an Air Passengers Rights EU Complain Form, and trust you will take the above into consideration. I look forward to receiving your response at the earliest convenience.

Towell Posted on 16/04/2008 15:04
Letter of complaint to BMI

If you replace 'speed' with 'velocity' you will have used the word 'velocity' in the correct context.

PinkPonce Posted on 16/04/2008 15:22
Letter of complaint to BMI

im happy with "speed" in this instance towell...

But if thats the only comment you have this time, then i assume you like it.

woman_with_a_willie Posted on 16/04/2008 15:25
Letter of complaint to BMI

Don't really think the jokes work, doesn't make it sound like your as mad with them as a full on rant would.

Also goes off the point alot to talk about nothing relevent.

PinkPonce Posted on 16/04/2008 15:48
Letter of complaint to BMI

when I go off talking about other stuff it either does talk about things relevant to points later on in the letter OR emphasises the faults and problems and highlights in a different way how pised off i am.

That letter will get a better reaction and response than a full on rant from some angry B****** would.

Boro1997 Posted on 16/04/2008 21:59
Letter of complaint to BMI

I don't think the airline has done anything wrong. Its plain to see that they've combined 2 flights. If you are a frequent traveller like me you probably know that the Teesside flights are hardly ever full hence why BMI pulled the Teesside service on that day. I'm afraid airlines work to cause the least bit disruption they don't cancel services lightly and no airline has a spare aircraft. S*** happens I'm sure you will get a nice apology and a few airmiles.

PinkPonce Posted on 16/04/2008 22:02
Letter of complaint to BMI

" If you are a frequent traveller like me"

Haha - if you were a frequent flyer like me, you should know your air passenger rights. Seeing as though you clearly don't you will be unaware that they are of course allowed to do what they did, but have to reimburse the cost of the flight and award compenation - unless it was for an act outsde of their control - i.e force majeur.

It is plain to see what has happened. The flight was pulled because of the edinburgh service technical issue. Did you even read the letter FFS ...

Haha, just laughable. Out of interest, what flights do you get?

LIDDLE_TOWERS Posted on 16/04/2008 22:05
Letter of complaint to BMI

Your off yer fooking rocker mate

If you actually believe or think anyones gonna read that Tosh

Or even take a fooking bit of interest in it

Wise up you Fooking deluded Monkey

Ishmael Posted on 16/04/2008 22:10
Letter of complaint to BMI

Dear Sir/ Madame,
I find it completely outrageous that this thread is going to reach 200 posts. Blah blah blah etc.

Yours pedantically,
Ishmael

PinkPonce Posted on 16/04/2008 22:10
Letter of complaint to BMI

what you gonna do like lidle, knock me out? Or atempt to ya little fanny ...

I'll think of you when spending my cash and airmiles.

PinkPonce Posted on 16/04/2008 22:11
Letter of complaint to BMI

its not a popularity contest ishmael... although thanks for contributing towards the 200.

mailinator Posted on 16/04/2008 22:12
Letter of complaint to BMI

I wouldn't start him. Chances are, next time you are in an aircraft, Liddle will be throwing rocks at it.

Ishmael Posted on 16/04/2008 22:12
Letter of complaint to BMI

No sweat

red_shamrock Posted on 16/04/2008 22:13
Letter of complaint to BMI

Wheres he gonna get a van full of lads to take you on ponce, just cos Rangers gotta a point.

PinkPonce Posted on 16/04/2008 22:15
Letter of complaint to BMI

I'd hit him that fast and that often he'd think he was surrounded the pleb.

LIDDLE_TOWERS Posted on 16/04/2008 22:21
Letter of complaint to BMI

Your a fake and a Fraudster Ponce !!!

My American Express card earn's me that many airmiles I generally fly first class

Get in the back you fake with the rest of the Peasant's

Ishmael Posted on 16/04/2008 22:23
Letter of complaint to BMI

I like your style Mr Ponce, I really do. You write letters of complaint like proud, miffed PeaC****. If they could type.

Ignore these palistines.

Ishmael Posted on 16/04/2008 22:26
Letter of complaint to BMI

Thats PeaC****, NOT PeaC****.

PinkPonce Posted on 16/04/2008 22:29
Letter of complaint to BMI

Thanks ishmael - Peac o cks though - what do you mean?

Liddle, couldn't care less how you do your yearly flight mate, you have still paid for it technically. I only travel for free kidda.

Surprised you were following the gers as had it on good authority you love it UP THE HOOP(s)

Ishmael Posted on 16/04/2008 22:39
Letter of complaint to BMI

You're proud, someone who likes to look after themselves with a well defined sense of justice. Someone who believes in old fashioned fairness and doing right by people. We need more like you if we are to rebuild a decent, tolerant society.


Link: Join Us!

PinkPonce Posted on 16/04/2008 22:46
Letter of complaint to BMI

[:D] Thank you...

Always willing to help - can I have a statue of me in our new society?

PinkPonce Posted on 16/04/2008 22:46
Letter of complaint to BMI

[:D] Thank you...

Always willing to help - can I have a statue of me in our new society?

Ishmael Posted on 16/04/2008 22:49
Letter of complaint to BMI

And so ambitious! I love it!

PinkPonce Posted on 16/04/2008 22:53
Letter of complaint to BMI

Haha.

hootswah Posted on 16/04/2008 23:22
Letter of complaint to BMI

PP

Have to admit, I'm surprised this thread is STILL going.

Fair play to you - great way to hit the magic 300 thread...go on son! lol

By the way....263....your "I screwed BA" is duly noted......

;-)

PinkPonce Posted on 16/04/2008 23:26
Letter of complaint to BMI

Haha - you never know, once i come back on boasting about my compo i could be on for another 200 haha

hootswah Posted on 16/04/2008 23:28
Letter of complaint to BMI

PP

Hats off to you fella....good work.
Now, where can I find 263's claim....ah yes...Boss trainers....etc....

Towell Posted on 16/04/2008 23:30
Letter of complaint to BMI

He was actually boasting about getting asics trainers.

ayresomemark Posted on 16/04/2008 23:31
Letter of complaint to BMI

*sings

"How long ....has this been going on"

PinkPonce Posted on 16/04/2008 23:37
Letter of complaint to BMI

ayresome, i dont get it lol