permalink for this thread : http://search.catflaporama.com/post/browse/2493234
Bernie_is_banned Posted on 01/03/2011 12:11
How To Get Call Centres Back To The UK

MIGHT HAVE SAVED GARLAND'S..............


Did you know that you have the right to speak to a UK person when you call a company for a service or whatever.

I've done this when I simply couldn't understand the person talking to me.




But I never realised that this is a proactive way of bringing jobs back to the UK.

Do the following when you phone any customer service operation that is based in a foreign country. I have done this twice and it works!




Any time you call a company about a problem with a credit card, bank account, computer, product, etc and you are answered by a person in a call centre abroad, eg. in India, try this:

As soon as you realise that the customer service person is not in the UK (you can always ask if you are not sure about the accent), please very politely (very politely - this is not about trashing other cultures) say, "I'd like to speak to a customer service person in the United Kingdom."




The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service person in the UK .."




YOU WILL BE IMMEDIATELY CONNECTED to a rep in the UK.. It only takes a few seconds to have your call re-directed to the UK .




Tonight when I got redirected to a UK rep, I asked again to make sure - and yes, she was in Swansea.

Imagine if tomorrow, every UK citizen requests a UK rep, how that would impact the number of extra UK jobs needed.

Imagine what would happen if every UK citizen insisted on talking to only UK phone reps from this day on.



Remember - the goal is to restore jobs back here at home - not to be abrupt or rude to a foreigner.




ron_manager Posted on 01/03/2011 12:20
How To Get Call Centres Back To The UK

You know for you Bernie that is relatively good post...keep up the good work and before you know it you'll be wearing a flower in your hair, hugging a tree, eating mung beans and voting Greenpeace[^]

newyddion Posted on 01/03/2011 12:20
How To Get Call Centres Back To The UK

sorry we do not have a UK call centre.

thank you, call again.

TeessideCleveland Posted on 01/03/2011 12:21
How To Get Call Centres Back To The UK

Posted at 12.11 - or copied and pasted?

'Tonight when I got redirected to a UK rep'

[;)]

mattyk50 Posted on 01/03/2011 12:22
How To Get Call Centres Back To The UK

foreigners eh!

Jon77 Posted on 01/03/2011 12:23
How To Get Call Centres Back To The UK

FFS we don't want call centres back in the UK, we want REAL job creation in this country. WE should be a country that makes things and does things that leads the world in innovation.


Dibzzz Posted on 01/03/2011 12:24
How To Get Call Centres Back To The UK

I'd prefer to talk to someone in the UK, is that racist? I do struggle sometimes understanding someone from India and they struggle to understand me, just the old language barrier.

I might give it a try next time.

mr_maz Posted on 01/03/2011 12:25
How To Get Call Centres Back To The UK

the Government should simply create an extra tax for companies wishing to move the call centre abroad. If a company is spending money earned in the UK to pay for foreign based employees then they should be taxed for it.

Emmersons_BrazillianDong Posted on 01/03/2011 12:28
How To Get Call Centres Back To The UK

I think any jobs are good at the minute Jon.

I do agree that over the long term we need to restore those areas but in the meantime with unemployment figures so high and with youth unemployment at a record high, we would do well to ensure people can provide for their families and keep off benefits.

To be flippant about ANY job creation at this minute in time is insensitive and silly.

slipshod Posted on 01/03/2011 12:39
How To Get Call Centres Back To The UK

Just do what i do, laugh at there fake name and put the phone down

ProudToComeFromTeesside Posted on 01/03/2011 12:44
How To Get Call Centres Back To The UK

On a related subject, is it just me who thinks that it's institutional racism when staff in Indian call centres are made to use English names such as Andrew, Simon etc?

speckyget Posted on 01/03/2011 12:44
How To Get Call Centres Back To The UK

'Remember - the goal is to restore jobs back here at home - not to be abrupt or rude to a foreigner.'

That's just a serendipitous by-product.


the_dude_abides Posted on 01/03/2011 12:45
How To Get Call Centres Back To The UK

to many left wing morons in this country just assume that your rascist just because yo ant to be transffered to an english call centre

from my past experience, regarding everything from banking, to virgin media, to car insurance etc, the opinion i form, is that the only reason i immidiately ask to speak to an english person, is because the operator in delhi or mumbai hasnt got a XXXXXXing clue and i always end up having to ring back the same number, usually a 0845 or 0800 from my XXXXXXing mobile to sort it out

this rascism thing is being dreamt up by the companies that sub out uk jobs abroad, the simple matter is the operators are XXXXXXing useless

Low_Key Posted on 01/03/2011 12:45
How To Get Call Centres Back To The UK

really, i thought those were their names! haha.

deganya Posted on 01/03/2011 12:50
How To Get Call Centres Back To The UK

Hey Bernie, stop making out you wrote that all by yourself, its an email going around that you have cut and pasted. Nice try Bernie, but you will always be known on here as the village idiot and cutting and pasting as much as you want won't change that status.

oooooo Posted on 01/03/2011 12:55
How To Get Call Centres Back To The UK

1: This advice is from a chain email which has been Anglicised from the original US email.

2: There is not a whole UK call centre sat twiddling their thumbs for every Indian one just on the off-chance that you say the special "secret sentence" in order to get transferred immediately. Why would you pay an Indian call centre and then keep UK staff sat waiting just in case someone asks?

3: The suggestion that it might have saved Garland's is complete rubbish. You see, Garland's benefited from out-sourcing as much as anyone because they were able to provide call centre staff in the North East for far less than companies like Vodafone did at their HQ in Banbury for approx 4k less. I don't remember anyone campaigning on their behalf when their jobs got moved elsewhere.


Link: chain email

Bernie_is_banned Posted on 01/03/2011 12:59
How To Get Call Centres Back To The UK

Of course it's copied from an e-mail. Doesn't make it any less of a good idea.

Mr Maz - good idea, but companies don't always have their own call centre, they award the contract to specialists eg Garlands.

oooooo Posted on 01/03/2011 13:03
How To Get Call Centres Back To The UK

"Of course it's copied from an e-mail. Doesn't make it any less of a good idea."

It does because you presume there is a UK call centre where there is hundreds of UK people just sat waiting to take a call transferred from india on the off-chance people ask to be transferred.

You really haven't thought it through.

bill_door Posted on 01/03/2011 13:04
How To Get Call Centres Back To The UK

If it actually works, it's not a bad suggestion.

Worth bearing in mind that there are currently over 6,000 call centres in the UK and a lot of businesses have been moving them back for a couple of years now.

DowningAlbion Posted on 01/03/2011 13:09
How To Get Call Centres Back To The UK

Brilliant, he copied it from a UK e-mail chain based on an orginal US e-mail chain that isn't even true [cr]

He's not a wind up. He's an idiot.

speckyget Posted on 01/03/2011 13:09
How To Get Call Centres Back To The UK

'The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service person in the UK .." '

If you can understand that bit, why do you want transferring back to the UK?

skiprat Posted on 01/03/2011 13:10
How To Get Call Centres Back To The UK

I can't remember the last time I spoke to an overseas call centre operator.

Some of the scouse or Glaswegians I have spoke to though have been harder to understand.

Capybara Posted on 01/03/2011 13:12
How To Get Call Centres Back To The UK

Thanks skippy. I was beginning to think there is something wrong with me or summat. I don't recall speaking to an overseas call centre either.

mattyk50 Posted on 01/03/2011 13:15
How To Get Call Centres Back To The UK

agree with ooooo, totally stupid idea that hasnt been thought through.


yes, it may work with the odd person being transferred back to a UK based supervisor... but if everyone does as the article suggests, do you not think those couple of UK based supervisors might get a little bit busy?

DowningAlbion Posted on 01/03/2011 13:26
How To Get Call Centres Back To The UK

Why debate it when it's been proved to be a cut-and-paste from a hoax e-mail chain? [rle]

mattyk50 Posted on 01/03/2011 13:28
How To Get Call Centres Back To The UK

because it will be an article in the daily mail by the end of the week

myboro Posted on 01/03/2011 13:34
How To Get Call Centres Back To The UK

Here you go bernie - you got it from the national front website didn't you.




Link: National Front call center page

mattyk50 Posted on 01/03/2011 13:37
How To Get Call Centres Back To The UK

remember though myboro... HE'S NOT A RACIST!

SplendidStuff Posted on 01/03/2011 13:52
How To Get Call Centres Back To The UK

How does that work though, for example orange have their broadband technical support in a country outside the UK, if you demanded to speak to someone in the UK you would not get the technical support you originally requested and you would ot get issue resolved.

ccole Posted on 01/03/2011 14:19
How To Get Call Centres Back To The UK

Did it yesterday with my bank[^]


Dibzzz Posted on 01/03/2011 14:37
How To Get Call Centres Back To The UK

"Hello Mr Dibzzz, you are speaking to William, how are you today?"

FFS, it does your head in.

Bernie_is_banned Posted on 01/03/2011 15:42
How To Get Call Centres Back To The UK

"but if everyone does as the article suggests, do you not think those couple of UK based supervisors might get a little bit busy?"

So they'll have to open a call centre!

FFS, have think Einstein.

ccole Posted on 01/03/2011 15:56
How To Get Call Centres Back To The UK

"If you can understand that bit, why do you want transferring back to the UK?"

Perhaps if everyone did it, it may create jobs in the UK, which would reduce un-employment and create tax revenue in this country instead of multi nationals transferring cost, taxable earnings and profit overseas away from the UK economy.

Is any poster on this board not in favour of that?

enigma17 Posted on 01/03/2011 16:11
How To Get Call Centres Back To The UK

To be fair, a lot of firms have already transferred back. When it's had time to bed back in and they recognise the difference in their productivity, the majority will be back.

mattyk50 Posted on 01/03/2011 16:13
How To Get Call Centres Back To The UK

i dont get worked up about different accents, personally

bevoboro Posted on 01/03/2011 16:14
How To Get Call Centres Back To The UK

It really is a struggle sometimes when you have to deal with a sensitive matter over the phone with someone who speaks English as a second language.

I have on more than one occasion hung up on them with steam coming out of my ears.

northstand126 Posted on 01/03/2011 17:13
How To Get Call Centres Back To The UK

Good idea in theory but the main reason one of our "local" service centres has Malaysian and South African call centres is that they are on a massively long lease agreement and they can't get out of it, I was told this was the reason behind a certain credit card company moving its operation to India. So yes your plan may in theory be ideal but the practicality of it is a non starter I'm afraid

MawTheMerrier Posted on 01/03/2011 17:16
How To Get Call Centres Back To The UK


FFS we don't want call centres back in the UK, we want REAL job creation in this country. WE should be a country that makes things and does things that leads the world in innovation.
--------
[^] Jon77 for President


bryan_munich Posted on 01/03/2011 17:20
How To Get Call Centres Back To The UK

Tonight when I got redirected to a UK rep, I asked again to make sure - and yes, she was in Swansea.
__________________
You must've still been disappointed having to then speak with an English-hating Taff.

ccole Posted on 01/03/2011 17:35
How To Get Call Centres Back To The UK

"we don't want call centres back in the UK, we want REAL job creation in this country. WE should be a country that makes things and does things that leads the world in innovation"


Thats what we want to hear. Someone who drives a british built car and buys white/electrical goods made in the UK.... Fair play to that man[^]

RenegadePriest Posted on 01/03/2011 19:05
How To Get Call Centres Back To The UK

Bernie: "Of course it's copied from an e-mail."

First he tries to pass it of as his own, then he admits it is an email, when all along it was from the NF website. I think we have the measure of this man.

pompeylad Posted on 01/03/2011 20:37
How To Get Call Centres Back To The UK


pompeylad Posted on 01/03/2011 20:38
How To Get Call Centres Back To The UK

did you know that 800 Barclaycard jobs at Stockton going to new Phiilipines call centre in Manilla..meaning Barclaycard will be 90% serviced by Indian and Phillipino call centres... ? [:(!] used to work there for a while and the amount of complaints from customers not being able to understand Indian colleagues was loads.. will only get worse ..unless customers make a stand !!!!!

Gillandi Posted on 01/03/2011 21:15
How To Get Call Centres Back To The UK

Bloody hell, Bernie the socialist, more concerned about the workers than the profitability of corporations? How did that happen?

Oh hang on, I see how it happened.

Emmersons_BrazillianDong Posted on 01/03/2011 21:20
How To Get Call Centres Back To The UK

Dont say that Pompeylad - we wouldn't want the gang to see past their dislike of Bernie would we?

The sentiment is correct - we need those jobs in this country. Not because people with brown skin and foreign accents will be answering the phones.

Diasboro_Dan Posted on 02/03/2011 10:30
How To Get Call Centres Back To The UK

Companies make a big play of having UK call centres. It's up to the consumer to follow that up. If there was a legal requirement to inform customers (with a recorded message)whenever their calls are being transferred overseas, it would help.
Another aspect of overseas callcentres and datacentres that is largely overlooked is that it makes a mockery of UK data protection legislation.

Sea_Harrier Posted on 02/03/2011 10:41
How To Get Call Centres Back To The UK

HSBC First Direct were the first bank to listen to it's customers when I was working for them about 4 years ago.

They brought their senior staff back from India and recruited for their Leeds Stourton main offices.

The problem I have with Indian call centres is not that the agents are rude, un-knowledgeable or misinformed and they do speak English, but unfortunately not the same English as I do.

I believe that AOL are closing their Indian call centre and relocating back to the US and Ireland.

freshlover Posted on 03/03/2011 12:24
How To Get Call Centres Back To The UK

Hi

This is interesting but, if challenged, where is this 'Right' enshrined?

chorleyphil Posted on 03/03/2011 13:50
How To Get Call Centres Back To The UK

The whole idea of shifting jobs out of the UK is just nonsense.
I am working in China in engineering design along with other westerners to make up the shortfall of skills. Where before hand I had the misconception that all these people were well educated and skilled.
Nothing can be further from the truth. In my previous similar job n Manchester, the lads and girls were/ are far superior than here.
So where is the logic?
Well, indeed they are cheaper, but at what cost?
Its the beancounters that are making these descisions, not engineers.

The mind boggles!